Welcome back! We were excited to reopen Red Jacket Community Library for limited services starting on August 4. You will notice significant changes to the building as well as new policies and procedures that have been put into place to protect the health and safety of patrons and staff. If you are feeling unwell or if any member of your household is sick or in isolation, please do not borrow library materials. A limited number of patrons will be permitted inside the building for specific services. Please consider using curbside pickup if you need to pick up holds. Masks are required.
FREQUENTLY ASKED QUESTIONS
IS IT SAFE TO BORROW LIBRARY MATERIALS DURING THE PANDEMIC?
We are following guidance from the NYS Governor and local public health authorities. We are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by the public. Returned items will not be handled for the recommended period of 72 hours.
If you are feeling unwell or if any member of your household is sick or in isolation, please do not borrow library materials. This will help us all feel more comfortable and confident with the safety of our collections. We look forward to serving you again when everyone in your household is healthy. Please note all materials checked out to you prior to closing have been renewed until September 30. New checkouts will follow current circulation policy.
WHAT CAN I EXPECT WHEN VISITING THE LIBRARY?
A limited number of patrons will be allowed in the building at one time for specific services by appointment. Please enter through our Main Entrance using the last door on the right. You must wear a mask, maintain a safe distance from others, and check in with the staff person at the Circulation Desk. If you do not have a mask, one will be provided to you. If you cannot tolerate wearing one, please call 585-289-3559 so other accommodations can be made. Contact tracing will be optional for patrons.
At this time, the majority of our seating has been removed. All children’s toys have been removed. Computer use and use of the copier/scanner/fax is by appointment only. Please call 289-3559 to schedule an appointment. Newspapers and magazines are not available. Please follow exit signs and exit through our Main Entrance using the door on the left.
WHAT TYPES OF PROGRAMS ARE YOU OFFERING?
We have suspended all in-person programs and events through the end of 2020. But, please check out our Facebook page and YouTube channel for a variety of virtual story times, teen events, and adult events. You’ll also find links to Zoom programming listed on our events calendar.
WHEN WILL THE BUILDING REOPEN?
Starting August 4th, Red Jacket Community Library began allowing a limited number of patrons inside the building for specific services. Appointments must be made for services which include computer use and copy/fax/scan. Patrons should stay home if they are sick or have had contact with someone who is sick. Face masks and social distancing in the building are required. Curbside pickup by appointment is still available. We hope to offer patrons the opportunity to browse collections by appointment sometime this Fall. This service remains on pause for now.
CAN I REQUEST ITEMS FROM OTHER LIBRARIES? (updated 9/9/2020)
Beginning September 9, patrons were able to begin placing holds for items owned by other libraries in the OWWL system. We continue to encourage you to use the curbside pickup service when you are notified that your hold items are ready for pickup at Red Jacket Community Library.
CAN I RETURN ITEMS TO THE LIBRARY?
Yes! Our outside book drop is open 24/7. You can return all items there (not just books). You can return items from any OWWL system library. We are taking precautions to ensure that our collections are safe to be handled by members of the public and our staff. Please continue to use the outdoor book drop at this time.
Note: Because returned items will be placed in quarantine for 72 hours, it will take a few days for items to come off your library account. We appreciate your understanding and patience during this time. No late fees will be charged.
CAN I APPLY FOR A LIBRARY CARD?
You can apply for a library card online by clicking here. You will receive a physical library card in the mail to access downloadable ebooks and audiobooks and other online resources. Visit the library with a photo ID or document with mailing address listed within six months of receiving your card, and you can then check out materials from RJCL too! New York State residents can apply for a New York Public Library card through the SimplyE app—and gain access to digital resources, including ebooks, audiobooks, databases, and more.
I NEED INTERNET ACCESS. CAN I USE A COMPUTER?
Yes! Please call 585-289-3559 to schedule a 60 minute computer appointment. Computers and furniture are arranged to promote social distancing. Equipment will be regularly cleaned and disinfected by library staff after use. And remember, our wifi is still on! Bring your device to the library grounds and log on to the OWWL network.
WHEN CAN I COME TO THE LIBRARY TO BROWSE?
We hope to offer patrons the opportunity to browse collections by appointment sometime this Fall after school resumes for the Manchester-Shortsville Central School District. This service remains on pause for now. At that time, building capacity will be limited. Time in the library will be by appointment and limited to 30 minutes. We will ask that you limit the items you touch within the library to only those you intend to check out. A bin will be positioned for you to place all library items you touch during your time in the library.
CAN I SCHEDULE A MEETING ROOM?
All meeting rooms are temporarily closed to the public through the end of 2020. Currently, some of our meeting rooms are being used as storage and to quarantine items.
WHAT CAN I EXPECT AT THE LIBRARY ONCE SCHOOL RESUMES?
Starting September 8th, Red Jacket Community Library will begin our SCHOOL YEAR HOURS. These hours will be temporarily modified to Monday-Thursday from 4:00pm-9:00pm, Friday 4:00pm-7:00pm and Saturday 10:00am-2:00pm. This is temporary approach will allow for fewer crossover interactions between public patrons, RJCL staff, students, school staff and parents. To find out more about the school district’s plan, access their reopening plan here.
The school district’s plan includes daily cleaning with a deep cleaning to be done weekly.
We have worked with the school district & school librarian on collaborative concerns such as cleaning/disinfecting, signage, quarantining of materials, contact tracing, PPE, etc. We are making every effort to insure a safe, healthy environment for all members of our community.
ARE YOU ACCEPTING BOOK DONATIONS AT THIS TIME?
No. Book donations are suspended until further notice. Please consider supporting RJCL in other ways. We happily accept monetary donations to support library operations through the Friends of the Library.
I HAVE A QUESTION! IS THERE ANYONE WHO CAN HELP ME?
Staff will be available anytime between 3:00pm – 9:00pm Monday thru Thursday, 3:00pm-7:00pm Friday, and 10:00am-2:00pm Saturday at 585-289-3559. You can also reach us at email@example.com or through our Facebook page.
Andrea Tillinghast, MLS
Red Jacket Community Library
FOR MORE INFO
You can read our complete reopening plan here (PDF).
For reliable and up-to-date information and advice regarding the COVID-19 pandemic, please visit the Centers for Disease Control and Prevention/CDC, the New York State Department of Health and the Ontario County Department of Public Health.